Our Business :

A1.         offers goods and services of satisfactory quality as defined in the Sales of Goods Act S14(2).

A2.       ensures the customer signs the CaseTrust – SVTA Standard Contracts which clearly stipulate the policies and terms and conditions of sale.

A3.       ensures that critical ensures that critical information are not left blank when customer signs the Application for Hire Purchase Financing.

A4.       provides the customer with a copy of the signed CaseTrust SVTA -Standard Contracts.

A5.       has a cancellation policy which clearly stipulates the time frame and conditions for any cancellations.

A6.       has a refund policy which clearly stipulates the time frame and conditions for any refunds.

A7.       has an amendment policy which clearly stipulates the time frame and conditions for any amendments.

A8.       has an exchange policy which clearly stipulates the time frame and conditions for any exchanges.

A9.       clearly states the terms and conditions for any deposits paid should the transaction be cancelled.

A10.       has a policy of informing a policy of informing customers when COE bidding will be done.

A11.     has an insurance policy covering misdeeds and/or mishaps in the form of an insurance bond or deposit of $50,000.

A12.     clearly states the terms and conditions applicable to the redemption of any sales vouchers.

A13.     has a policy that ensures the vehicle is of the model and colour the customer agreed to buy.

A14.     has a policy to deliver the vehicle no later than 30 days for used vehicles.

A15.     has a policy to provide compensation in the form of a rental car if the vehicle is unavailable by the deadline.

A16.     has a policy committing to clearly displaying discounted prices.

A17.     clearly states the payment methods and channels available to customers.

A18.     clearly states all the different sets of prices which may include financing arranged or insurance arranged by dealers or both, as compared to no such differing arrangements.

A19.     is committed to avoid over or under-charging and to ensure correct change is given.

A20.     clearly states any additional charges for extra services such as accessories, repairs, and express delivery.

A21.     is committed to maintaining the confidentiality of customer data.

A22.     will make it known to the customer and obtain his/her consent before releasing the information should my business require to release the customer’s data.